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TelTrans Transportation​​

FAQ'S

Below are Frequently asked questions to help with your service.

What are TelTrans hours of operation?

TelTrans Chauffeured Ground Transportation provides Transportation Services 24/7/365.  Our normal business hours through Bookings and Reservation hours: Monday through Friday 9:00 AM to 6:00 PM.  If you call during normal business hours and our reservation specialists are busy, please leave us a message. A return call will be provided before the end of the normal business day. If you call outside of normal business hours, we kindly ask you to leave us a message and we will return your call the next business day. 

When is the TelTrans dispatcher available?

Dispatch is available whenever our Chauffeurs are out with clients providing services. The Dispatch is responsible for assisting our Chauffeurs and communicating with our clients who have scheduled transportation. Here’s an example:  Mr. Smith called our office at 9:00 PM on Wednesday evening to make a reservation for Saturday afternoon at 2:00 PM.  Our Bookings and Reservation staff returned his call the next business day, which in the instance was Thursday to book and confirm Mr. Smith’s Saturday afternoon request.  Our Dispatch is available to our Chauffeur and Mr. Smith for any questions or concerns on Saturday while Mr. Smith is in transit to his destination with TelTrans.

When should I book transportation?

We suggest as soon as your travel plans are finalized. Whether it be Airport Transportation, a Night on the Town or Special Event. 

Is a deposit required to reserve a vehicle?

A major credit card on file is required before finalizing a reservation. 

What is the cancellation policy?

TelTrans Chauffeured Ground Transportation has a very accommodating cancellation policy. We review the policy with our clients to ensure that all information in reference to cancellations is provided prior to finalizing a booking.  The policy is as follows: Sedan, SUV or Van Cancellations must be received eight (8) hours prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total. All cancellations for Sedans, SUVs and Vans booked for three (3) hours or more require a 50 percent deposit at time of booking that becomes non-refundable 48 hours prior to booked start time; if customer cancels within eight (8) hours of booked start time a cancellation fee of 100 percent of the estimated trip total will be charged. Limousine, Wedding Shuttle, Coach Bus require a 50 percent deposit at time of booking that becomes non-refundable (48) hours prior to contract start date; if customer cancels within 2 hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.

What if the vehicle I am using requires cleaning or is damaged?

We require a credit card guarantee for potential damage or excessive cleaning costs that could occur during a rental. A $300 minimum cleaning fee will be charged if required.

TelTrans Transportation​​

FAQ'S

Below are Frequently asked questions to help with your service.

Are all vehicles smoke free?

Yes, all TelTrans Chauffeured Ground Transportation vehicles are Smoke-Free.

Will TelTrans provide child seats?

Yes, we can provide child safety seats, for an additional charge. You are welcome to bring your own child safety seats.

What airports do you service?

TelTrans Chauffeured Ground Transportation provides service to Philadelphia International (PHL), Atlantic City International (ACY), Trenton-Mercer Airport (TTN), Newark International (EWR), LaGuardia Airport (LGA), John F. Kennedy International (JFK) Wilmington Airport (ILG) and more. If you are arriving or departing from an airport not listed, please contact our office, we’d be glad to discuss your travel needs and accommodate your request.

Will TelTrans track my flight's arrival time?

Yes, TelTrans Chauffeured Ground Transportation monitors Airport arrivals with flight tracking software.

Where do I meet my driver at Philadelphia International Airport?

Meet and Greet service at Philadelphia International Airport is included when you book a pick up. Our Chauffeur will meet you at your flight’s designated baggage claim and escort you out to our vehicle, which will be waiting in Zone 6 of the Commercial Transportation Roadway.

Which train stations do you service?

TelTrans Chauffeured Ground Transportation provides Trans Station Service to/ from 30th Street Station (PHN), Philadelphia, PA, Trenton Transit Center (TRE), Trenton, NJ and Hamilton Train Station (NEC), Hamilton, NJ. If you are arriving or departing from a Train Station not listed, please contact our office, we'd be glad to discuss your travel needs and accommodate your request.

TelTrans Transportation​​

FAQ'S

Below are Frequently asked questions to help with your service.

Is alcohol allowed in vehicles?

New Jersey State Law permits alcohol in vehicles only that have a partition between our chauffeur and the passengers. Our six, eight and ten passenger limousines meet this requirement. TelTrans Chauffeured Ground Transportation prohibits under-age drinking.

Can I pay cash?

Yes, you can pay cash for your trip. However, a major credit card is required to book your reservation.

What credit cards are accepted for payment?

TelTrans accepts all major credit cards. Visa, Master Card, American Express and Discover

Can I obtain a receipt for my charges?

Yes, TelTrans can provide receipts most conveniently by e-mail once the job is complete.

Do rates vary depending on days of the week?

Rates do not vary on different days of the week. However, when travel is scheduled between 10:30pm and 7:00am or if the passenger is met during those times, off-peak hour surcharges will be applied.  *Holiday rates may vary

Are rates different on holidays?

Yes, the rates are different during holiday travel. A $35 service charge is applied during the following holidays: New Year’s Eve, New Year’s Day, Martin Luther King Jr. Day, President’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve and Christmas Day.

TelTrans Transportation​​

FAQ'S

Below are Frequently asked questions to help with your service.

What is the standard gratuity rate?

Industry standard Gratuity is 20%

Do I need to tip my driver?

TelTrans Chauffeured Ground Transportation can include the Chauffeur’s gratuity (20%) in your reservation as a convenience to our clients but if you would like to tip your chauffeur directly, no problem, just let us know. If you feel your driver deserves extra for outstanding service, that is between you and your chauffeur. Weddings and Proms have the minimum mandatory gratuity built in.

Are there extra charges for additional stops?

Extra stop charges depend on the type of service you are using. For an hourly service, any/all stops are permitted at no additional charge, since you are paying for the time you are in the vehicle. For our standard pick up & drop off reservations, (i.e. airport transportation, train stations, cruise terminals, medical appointments) additional charges apply for extra stops. The exact cost will vary upon location. Please confirm this with your reservation specialist when making a reservation.

What happens if I run over my allotted time in my vehicle ?

If you run over the allotted amount of time you reserved for your vehicle, additional charges will be billed at the hourly rate of the vehicle.

What if my driver has to wait for me?

For Commercial Airport pickup, TelTrans grants a 30-minute grace period from the most recently available/updated arrival time. For Private Airport or FBO arrivals, we provide a 15-minute grace period. We do not monitor/track train arrivals, there is a 15-minute grace period on all train station pickups. Thereafter, wait-time will be charged at the vehicle’s hourly rate. For all other pick-up locations, a 15-minute grace period will be granted, thereafter, wait time will be charged at the vehicle’s hourly rate retroactive to the original pick up time.

What do I do if I cannot locate my driver?

Please call 877-349-110 immediately and speak with our Dispatch. We ask that you DO NOT leave until you have given us the opportunity to locate your chauffeur.

TelTrans Transportation​​

FAQ'S

Below are Frequently asked questions to help with your service.

Are your vehicles insured?

Yes, our vehicles are fully licensed and insured.

Do you offer discounts or promotions?

Yes, we do, information is located under our Specials page, you may also contact a reservation specialist for more details on current discounts and promotions.

Do you have a lost and found?

Yes. Please contact our office at 877-349-1110 between 9:00 a.m. and 6:00 p.m.Monday through Friday. While TelTrans Chauffeured Ground Transportation is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

Do you offer wedding limos for rental in South Jersey?

TelTrans Chauffeured Ground Transportation offers wedding limo rentals in South Jersey.

Do you offer cruise port transportation?

TelTrans provides Cruise Port Transportation to/and or from the following locations: Cape Liberty Cruise Port, Bayonne, NJ

  • Philadelphia Cruise Terminal, Philadelphia, PA

  • Manhattan Cruise Terminal, NY, NY

  • Brooklyn Cruise Termnal, NY, NY

  • Cruise Maryland Terminal, Baltimore, MD

If you are arriving or departing from a cruise terminal not listed, please contact our office, we'd be glad to discuss your travel needs and accommodate your request. 

Do you offer airport transportation to and from Joint Base McGuire-Dix-Lakehurst?

Yes, TelTrans Transportation is proud to offer Airport Transportation to and from Joint Base McGuire-Dix-Lakehurst.