Frequently Asked Questions
What are your Hours of Operation?
TelTrans Chauffeured Ground Transportation provides Transportation Services 24/7/365.
Normal business hours through Bookings and Reservation hours: Monday through Friday 9:00 AM to 6:00 PM. If you call during normal business hours and our reservation specialists are busy, please leave us a message. A return call will be provided before the end of the normal business day. If you call outside of normal business hours, we kindly ask you to leave us a message and we will return your call the next business day.
How do I speak with someone Outside of Normal Business Hours?
In case of an urgent or emergent matter, e.g. itinerary change or last-minute cancellation, you may contact the dispatch and a message will be relayed if it is about transportation services being provided outside of TelTrans’ normal business hours.
How do I communicate with Dispatch?
Dispatch is available whenever our Chauffeurs are out with clients providing services. The Dispatch is responsible for assisting our Chauffeurs and communicating with our clients who have scheduled transportation.
Here’s an example: Mr. Smith called our office at 9:00 PM on Wednesday evening to make a reservation for Saturday afternoon at 2:00 PM. Our Bookings and Reservation staff returned his call the next business day, which in the instance was Thursday to book and confirm Mr. Smith’s Saturday afternoon request. Our Dispatch is available to our Chauffeur and Mr. Smith for any questions or concerns on Saturday while Mr. Smith is in transit to his destination with TelTrans.
How soon should I make my reservation for Limousine service?
We suggest as soon as your travel plans are finalized. Whether it be Airport Transfers, Night on the Town or hourly as directed.
Is a Deposit required to reserve a vehicle?
A major credit card on file is required before finalizing a reservation.
What is the difference between using a debit card and a credit card?*
“Authorization Hold”, also called “Card Authorization”, “Pre-authorization”, or “Pre-auth”, is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere up to seven days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank. Always check with your financial institution for rules and regulations as they vary from bank to bank.
What is your cancellation policy?
TelTrans Chauffeured Ground Transportation has a very accommodating cancellation policy. We review the policy with our clients to ensure that all information in reference to cancellations is provided prior to finalizing a booking. The policy is as follows:
Sedan, SUV or Van Cancellations must be received eight (8) hours prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total. All cancellations for Sedans, SUVs and Vans booked for three (3) hours or more require a 50 percent deposit at time of booking that becomes non-refundable 48 hours prior to booked start time; if customer cancels within eight (8) hours of booked start time a cancellation fee of 100 percent of the estimated trip total will be charged.
Limousine, Wedding Shuttle, Coach Bus require a 50 percent deposit at time of booking that becomes non-refundable (48) hours prior to contract start date; if customer cancels within 2 hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.
What if the vehicle I am using requires cleaning or is damaged?
We require a credit card guarantee for potential damage or excessive cleaning costs that could occur during a rental. A $250 minimum cleaning fee will be charged if required.
Are your vehicles Smoke-Free?
Yes, all TelTrans Chauffeured Ground Transportation’s vehicles are Smoke-Free.
Do you provide Child Safety Seats?
Yes, we can provide child safety seats, for an additional charge. You are welcome to bring your own child safety seats.
What Airports do you service?
TelTrans Chauffeured Ground Transportation provides service to Philadelphia International (PHL), Atlantic City International (ACY), Trenton-Mercer Airport (TTN), Newark International (EWR), LaGuardia (LGA), John F. Kennedy International (JFK) Wilmington Airport (ILG) and more. If you are arriving or departing from an airport not listed, please contact our office, we’d be glad to discuss your travel needs and accommodate your request.
Do you track my flight’s arrival time at the Airport?
TelTrans Chauffeured Ground Transportation monitors Airport arrivals with flight tracking software.
Where do I meet my Chauffeur at Philadelphia International Airport?
Meet and Greet service at Philadelphia International Airport is included when you book a pick up. Our Chauffeur will meet you at your flight’s designated baggage claim and escort you out to our vehicle, which will be waiting in Zone 6 of the Commercial Transportation Roadway.
What amenities are your vehicles stocked with?
All vehicles are stocked with bottled water and mints. Sedans also have Kleenex and daily newspapers. Limousines set up with ice, bottled water, mints, glassware and napkins. Normally a cooler with bottled water is set up in vans. Customers are welcome to bring their own snacks, beverages and coolers. Kegs, Styrofoam, glassware or containers are not permitted on in vans. You may also have TelTrans stock your vehicle with beverages and snacks of choice for an additional charge.
Is Alcohol allowed in the vehicle?
New Jersey State Law permits alcohol in vehicles only that have a partition between our chauffeur and the passengers. Our six, eight and ten passenger limousines meet this requirement. TelTrans Chauffeured Ground Transportation prohibits under-age drinking.
Can I pay cash for my trip?
Yes, you can pay cash for your trip. However, a major credit card is required to book your reservation.
What credit card for payment do you accept?
TelTrans accepts all major credit cards. Visa, Master Card, American Express and Discover
Can I obtain a receipt for my charges?
Yes, TelTrans can provide receipts most conveniently by e-mail once the job is complete.
Do Rates vary depending on days of the week?
Rates do not vary on different days of the week. However, when travel is scheduled between 11:30pm and 6:29am or if the passenger is met during those times, off-peak hour surcharges will be applied.
Are your rates different during holidays?
Yes, the rates are different during holiday travel. A $25 service charge is applied during the following holidays: New Year’s Eve, New Year’s Day, Martin Luther King Jr. Day, President’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve and Christmas Day.
What is the standard Gratuity?
Industry standard Gratuity is 20%
Do I need to tip my Chauffeur?
TelTrans Chauffeured Ground Transportation includes the Chauffeur’s gratuity in all our reservations as a convenience to our clients but if you would like to tip your chauffeur directly, no problem, just let us know. If you feel your driver deserves extra for outstanding service, that is between you and your chauffeur. Weddings and Proms have the minimum mandatory gratuity built in.
Are there charges for additional stops?
Extra stop charges depend on the type of service you are using. For an hourly service, any/all stops are permitted at no additional charge, since you are paying for the time you are in the vehicle. For our standard pick up & drop off reservations, (i.e. airport transfer, train stations, cruise terminals) additional charges apply for extra stops. The exact cost will vary upon location. Please confirm this with your reservation specialist when making a reservation.
What happens if I run over my allotted time in my vehicle?
If you run over the allotted amount of time you reserved for your vehicle, additional charges will be billed at the hourly rate of the vehicle.
What if my driver must wait for me?
For Commercial Airport pickup, TelTrans grants a 30 minute grace period from the most recently available/updated arrival time. For Private Airport or FBO arrivals, we provide a 15 minute grace period. We do not monitor/track train arrivals, there is a 15 minute grace period on all train station pickups. Thereafter, wait-time will be charged at the vehicle’s hourly rate. For all other pick-up locations, a 15 minute grace period will be granted, thereafter, wait time will be charged at the vehicle’s hourly rate retroactive to the original pick up time.
Do you offer discounts or promotions?
Yes, we do, please contact a reservation specialist for more details on current discounts and promotions.
What should I do if I cannot locate my Chauffeur?
Please call 877.349.1110 immediately and speak with our Dispatch. We ask that you do not leave until you have given us the opportunity to locate your chauffeur.
Are your vehicles insured?
Yes, our vehicles are fully licensed and insured.
Do you have a Lost and Found department?
Yes. Please contact our office at 877.349.1110 between 9:00 a.m. and 6:00 p.m., Monday through Friday. While TelTrans Chauffeured Ground Transportation is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.
Do you pick up clients in Medford?
Yes, TelTrans Chauffeured Ground Transportation picks up clients in Medford, NJ. We service all towns in Burlington County New Jersey.