Cancellations: All cancellations booked in a Sedan, SUV or Van must be received six (6) hours prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total. All cancellations for Sedans, SUVs and Vans booked for three (3) hours or more require a 50 percent deposit at time of booking that becomes non-refundable 48 hours prior to booked start time; if customer cancels within two (2) hours of booked start time a cancellation fee of 100 percent of the estimated trip total will be charged.
Cancellations for all other vehicles (Limousine, Wedding Shuttle, Coach Bus) require a 50 percent deposit at time of booking that becomes non-refundable 72 hours prior to contract start date; if customer cancels from time of booking up until 72 hours of contract start date, 25 percent of the deposit becomes non-refundable. If customer cancels within 48 hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.
Vehicle Rules of Conduct: 1. No smoking is allowed in the vehicle. 2. Any unusual spill soiling requiring clean-up or damage to the vehicle caused by the passenger will result in a $250 fee being charged directly to the credit card on file for the trip. 3. No alcohol permitted on Wine Tours or Day Trips. 4. No alcohol permitted in the vehicle if any minor (under 21 years of age) is present. 5. TelTrans representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.
If you have any questions, please contact our office at 877-349-1110 or (609) 288.7477!